Our Client works with some of Australia's largest banks, government agencies, utilities and insurance companies with their key focus to assist their customers find financial sustainability. A leader in the Debt Collection and Insurance Claims Recovery sector, they are currently looking to expand their team in their journey to achieve excellence and success.
Therefore, we are looking for Customer Service Representatives or Collections Officers to take responsibility of driving positive outcomes for both their clients and customers through high-levels of customer service. Acting as the first point of contact, this role aims to maximise the recovery of outstanding debts.
Your responsibilities will include:
Inbound & Outbound calls to investigate, identify and establish connections with customers
Negotiate the collections of outstanding funds
Action incoming correspondence via email and mail
Detailed and accurate file action notes for all customer interactions
Level of customer service in line with client requirements
We are looking for those who are comprised with:
Strong communications skills
Ability to build rapport
Experience working with multiple systems
Desire for continued learning
Interactive Team Player
If this role sounds right for you, other key information includes:
12 month contract
Performance based bonuses on top of package
Full-time position: Monday - Friday
Rotational roster: 8am - 8pm
Melbourne CBD location
Must be an Australian Citizen
Structured training program with development and growth opportunities
A vast range of employee benefit programs
If you're looking to expand your career in the Collections or Customer Service industry apply today!
Alternatively you can e-mail Shiloh Cavallin at [email protected]
for any further enquiries.