We're looking for an experienced, confident customer service professional to take the next leap in their career as a Senior Case Manager. This role offers clear progression, autonomy, and the chance to shape outcomes for our most complex cases.

Why you'll Love it Here:

• Free Onsite Parking - Skip the stress of street parking and save on travel costs
• Onsite Gym Access - Stay fit and energised
• Cafés & Takeaway Options - Grab a bite without going far
• Close to Shops & Transport - Just 10 minutes to major amenities
• Hybrid Fridays - Enjoy work-from-home flexibility every Friday post-probation

What You'll Do

• Own and resolve executive-level customer escalations, including global and MD-referred cases
• Support the Customer Relationship Centre team with QA coaching, case direction, and absence cover
• Collaborate with leadership to strengthen performance, training and compliance
• Assist with high-stakes processes such as customer buybacks and escalation meetings
• Act as a trusted advisor and floor leader, ensuring a high standard of service delivery

What You'll Bring

• 3-5 years in customer service, call centres or related industries
• Strong communication, case-handling, and conflict resolution skills
• High-level professionalism and sound judgement
• Ability to manage complexity and influence outcomes

Who This Role Suits

• Experienced contact centre agents ready to step up from junior roles
• Call centre team leads wanting to pivot into a global automotive brand
• Banking or financial services professionals ready for industry change

Step up. Lead complex cases. Shape your career.

Apply now to become a Senior Case Manager and take control of your next professional chapter.