It’s the nightmare scenario. Your busy period for the year is about to start and you can’t find enough staff to cover. What do you do? Well, you could lose orders and customers. You could work your existing staff to the bone. Or you could call Symmetry.
VIEW ARTICLEAs you might have seen, the 3rd edition of the 2023-24 Australian and New Zealand Contact Centre Decision-Makers' Guide has just been published. Symmetry HR is proud to be a sponsor. This in-depth report is based on surveys with 118 Australian and New Zealand contact centres, as well as thousands of customers.
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