Blog

CallMasters Podcast: EPISODE #6 - Tim Powell of Teachers Mutual Bank on launching a digital bank during the pandemic Image

CallMasters Podcast: EPISODE #6 - Tim Powell of Teachers Mutual Bank on launching a digital bank during the pandemic

03 May 2022

You'd have thought having to move hundreds of contact centre staff to homeworking and get used to a whole new way of managing teams and customers was enough to do during a global pandemic. Not so for Teachers Mutual Bank and Tim Powell, who launched a digital bank Hiver aimed at essential workers.

Business picking up but you

Business picking up but you're still under-resourced?

26 Apr 2022

Business is picking right back up, which is great – but lots of companies are now under-resourced as they're finding it difficult to recruit. Freeing up precious internal resources from the burden of recruiting, rostering, or doing payroll admin could help you get your growth back on track.

CallMasters Podcast: EPISODE #5 - Fiona Keough, on the future of the industry with Auscontact

CallMasters Podcast: EPISODE #5 - Fiona Keough, on the future of the industry with Auscontact's legendary outgoing CEO

16 Mar 2022

This one was a special honour. As will need no introduction to most of you, Fiona is the long-term CEO of Auscontact and has been one of the leading lights in our industry for several decades. I've been lucky enough to know and work with Fiona for a number of years so I was excited to get the chance to interview her before she retires in a few weeks.

CallMasters Podcast: EPISODE #4 - Matt Penman, Auto & Legal, on the future of work and changing the way we manage Image

CallMasters Podcast: EPISODE #4 - Matt Penman, Auto & Legal, on the future of work and changing the way we manage

09 Feb 2022

In this episode I talk with Matt Penman, General Manager Customer Service at Auto & General, and Executive Director of Auscontact, about whether homeworking is here to stay, and how the pandemic has changed him for the better as a manager. In this extraordinarily open interview Matt talks about how working from home and lockdowns helped him better understand his own strengths and weaknesses, and changed the way he manages his team.

Tips on coping with COVID absenteeism Image

Tips on coping with COVID absenteeism

29 Jan 2022

Finding cover for staff that are isolating or absent with COVID is something almost every business in Australia is dealing with right now. It certainly helps if you have kept a list of past candidates or qualified people that you could call on to help out. Even better if you have nurtured a relationship with them. Of course most businesses are too busy getting on with business to do that. Which is where a labour hire agency can really help you out.

Why is it still so hard to recruit and what you can do about it Image

Why is it still so hard to recruit and what you can do about it

21 Jan 2022

There are a record number of job vacancies and fewer candidates than usual. As well as international travel restrictions leaving us short on migrant labour, students, and backpackers it looks like lots of people with jobs are just reluctant to switch right now. Others are leaving the workforce or ‘downsizing’ as they take early retirement or make lifestyle adjustments. What’s the answer if you have positions you desperately need to fill?

CallMasters SPECIAL EPISODE - How to access $28,000 per person to train your staff, with Jodie Bedoya of eMatrix Image

CallMasters SPECIAL EPISODE - How to access $28,000 per person to train your staff, with Jodie Bedoya of eMatrix

21 Dec 2021

In this very special episode we speak with Jodie Bedoya from collections and vulnerability training specialists eMatrix. We briefly discuss some of the latest training trends, including micro-training and how to tailor L&D content for hybrid workers. Jodie then explains the Federal Government's BAC (Boosting Apprenticeships Commencements) wage subsidies, which allow businesses to access $28,000 per person for training.

CallMasters Podcast: EPISODE #3 - Trent Poupard, Deep Blue Company, on team engagement and intrinsic versus extrinsic motivation Image

CallMasters Podcast: EPISODE #3 - Trent Poupard, Deep Blue Company, on team engagement and intrinsic versus extrinsic motivation

02 Dec 2021

In this latest episode I talk with Trent Poupard from conveyancing.com.au and Deep Blue Company about how he has been engaging with his team during lockdown. We discuss intrinsic versus extrinsic motivation, and how great leaders help their team members find purpose and achieve their goals.

CallMasters Podcast: EPISODE #2 - Angus McArthur, Panthera Finance Group, on motivating and recruiting in difficult times Image

CallMasters Podcast: EPISODE #2 - Angus McArthur, Panthera Finance Group, on motivating and recruiting in difficult times

01 Nov 2021

This episode I'm joined by Angus McArthur, Human Resources Business Partner at Panthera Finance Group. We discuss the challenges of managing staff remotely during the pandemic, and how Panthera has overcome these, as well as tips for recruiting in a tight labour market.

CallMasters SPECIAL EPISODE - Vaccine Mandate for Employers with Nick Tindley, Law Partner & Head of Workplace Advisory Service at FCB HR Image

CallMasters SPECIAL EPISODE - Vaccine Mandate for Employers with Nick Tindley, Law Partner & Head of Workplace Advisory Service at FCB HR

15 Oct 2021

We talk with Nick Tindley, Workplace Law Partner with FCB HR, about the vaccine mandate for returning to work in Australia. Find out what you need to do as an employer to return to work safely and avoid fines.