Most organisations like yours need to do some background record checks on new employees. But in this job market, where getting candidates over the line to start work can be tricky, you don't want that to be too difficult for your new employees. At the same time you still need to manage risk. And it's different for every industry. We've put together a short guide to the most important official record checks to help you understand when and how to use each one.
You'd have thought having to move hundreds of contact centre staff to homeworking and get used to a whole new way of managing teams and customers was enough to do during a global pandemic. Not so for Teachers Mutual Bank and Tim Powell, who launched a digital bank Hiver aimed at essential workers.
Business is picking right back up, which is great – but lots of companies are now under-resourced as they're finding it difficult to recruit. Freeing up precious internal resources from the burden of recruiting, rostering, or doing payroll admin could help you get your growth back on track.
This one was a special honour. As will need no introduction to most of you, Fiona is the long-term CEO of Auscontact and has been one of the leading lights in our industry for several decades. I've been lucky enough to know and work with Fiona for a number of years so I was excited to get the chance to interview her before she retires in a few weeks.
In this episode I talk with Matt Penman, General Manager Customer Service at Auto & General, and Executive Director of Auscontact, about whether homeworking is here to stay, and how the pandemic has changed him for the better as a manager. In this extraordinarily open interview Matt talks about how working from home and lockdowns helped him better understand his own strengths and weaknesses, and changed the way he manages his team.
Finding cover for staff that are isolating or absent with COVID is something almost every business in Australia is dealing with right now. It certainly helps if you have kept a list of past candidates or qualified people that you could call on to help out. Even better if you have nurtured a relationship with them. Of course most businesses are too busy getting on with business to do that. Which is where a labour hire agency can really help you out.
There are a record number of job vacancies and fewer candidates than usual. As well as international travel restrictions leaving us short on migrant labour, students, and backpackers it looks like lots of people with jobs are just reluctant to switch right now. Others are leaving the workforce or ‘downsizing’ as they take early retirement or make lifestyle adjustments. What’s the answer if you have positions you desperately need to fill?
In this very special episode we speak with Jodie Bedoya from collections and vulnerability training specialists eMatrix. We briefly discuss some of the latest training trends, including micro-training and how to tailor L&D content for hybrid workers. Jodie then explains the Federal Government's BAC (Boosting Apprenticeships Commencements) wage subsidies, which allow businesses to access $28,000 per person for training.
In this latest episode I talk with Trent Poupard from conveyancing.com.au and Deep Blue Company about how he has been engaging with his team during lockdown. We discuss intrinsic versus extrinsic motivation, and how great leaders help their team members find purpose and achieve their goals.
This episode I'm joined by Angus McArthur, Human Resources Business Partner at Panthera Finance Group. We discuss the challenges of managing staff remotely during the pandemic, and how Panthera has overcome these, as well as tips for recruiting in a tight labour market.