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CallMasters Podcast: EPISODE #4 - Matt Penman, Auto & Legal, on the future of work and changing the way we manage

On the future of work and using what we learned in lockdown to become better managers

In this episode I talk with Matt Penman, General Manager Customer Service at Auto & General, and Executive Director of Auscontact, about whether homeworking is here to stay, and how the pandemic has changed him for the better as a manager.

In this extraordinarily open interview Matt talks about how working from home and lockdowns helped him better understand his own strengths and weaknesses, and changed the way he manages his team.

We also talk about the future of work in the next few years. Working from home is here to stay, just not for all businesses. Instead, each employer will offer a different mix of office working, homeworking, and hybrid jobs and employees will choose one that suits them.

Listen to the podcast in the player below or click one of the links to listen and subscribe in the podcast player of your choice:

Alternative links:

• Spotify: https://open.spotify.com/show/5pvg80Gr2O41cNnmgTTBaP
• Apple iTunes: https://podcasts.apple.com/us/podcast/callmasters/id1588654558
• Google podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5idXp6c3Byb3V0LmNvbS8xODYyMDY3LnJzcw
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