On the future of work and using what we learned in lockdown to become better managers
In this episode I talk with Matt Penman, General Manager Customer Service at Auto & General, and Executive Director of Auscontact, about whether homeworking is here to stay, and how the pandemic has changed him for the better as a manager.
In this extraordinarily open interview Matt talks about how working from home and lockdowns helped him better understand his own strengths and weaknesses, and changed the way he manages his team.
We also talk about the future of work in the next few years. Working from home is here to stay, just not for all businesses. Instead, each employer will offer a different mix of office working, homeworking, and hybrid jobs and employees will choose one that suits them.
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