This one was a special honour. As will need no introduction to most of you, Fiona is the long-term CEO of Auscontact and has been one of the leading lights in our industry for several decades. I've been lucky enough to know and work with Fiona for a number of years so I was excited to get the chance to interview her before she retires in a few weeks.
We talk through the future of the contact centre, and its increasing importance as a strategic asset for the business a whole. We also look at the incredible changes like working from home that have happened in the last few years, and Fiona has great some advice on how to balance company and employee needs.
On a personal note I'd like to thank Fiona for her services to our industry, and I'm extremely grateful for her support and input throughout my career. I'm sure thousands of us feel the same.
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