Join a global leader in customer experience and support one of the world's most prestigious luxury automotive brands. This is your chance to turn every customer interaction into a moment that builds loyalty and showcases exceptional service.

About the Role
As a Case Manager, you'll provide end-to-end support across voice, email, and social media channels. You'll manage customer enquiries, coordinate with internal teams and dealers, and ensure every case is resolved efficiently and professionally. This role is perfect for someone who thrives in a fast-paced, customer-first environment and has a passion for premium service.

What You'll Do

• Handle customer queries across multiple channels (voice, email, social)
• Own each case from start to resolution
• Liaise with dealerships, internal departments, and field staff
• Provide timely updates and maintain accurate case records
• Contribute to process improvement through customer feedback

What You'll Need

• Previous experience in case management or customer service
• Excellent communication and problem-solving skills
• Ability to work across multiple platforms and manage competing priorities
• Passion for the automotive industry (luxury experience a plus)
• Full Australian working rights

What's On Offer

• 12 weeks of comprehensive training
• Competitive salary
• Monday to Friday only no weekend work
• Hybrid/flexible working arrangements
• Modern offices close to public transport
• Free on-site gym and parking
• Tuition reimbursement and ongoing development

Why You'll Love It
Be part of a supportive, close-knit team within a global organisation that values your voice and celebrates diversity. You'll enjoy a dynamic environment that promotes growth, collaboration, and a genuine sense of belonging.

Apply now to take the wheel in your career and deliver exceptional experiences every day.