Do you have excellent customer service skills? Do you want to join a luxury automotive brand?

Join our team as a Case Manager and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs!

What We Offer:

- Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
- Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
- Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.

Your Role:

As a Case Manager, you will offer comprehensive Omni-Channel support to customers of a luxury automotive brand, guiding them through their inquiries or concerns from start to finish. You will work closely with dealers, field staff, management, and other departments to ensure timely and effective issue resolution.

Your primary goal is to deliver exceptional customer satisfaction while upholding and protecting the interests of our client. Through meaningful customer interactions, you will foster brand loyalty and advocacy.

Responsibilities:

- Manage inbound and outbound customer contacts across multiple channels (voice, email, social media) regarding vehicle or brand-related inquiries.
- Handle end-to-end case management, ensuring customer updates and addressing concerns efficiently, while coordinating with relevant departments.
- Take full ownership of case files and provide backup support to a designated colleague for service continuity.
- Provide feedback to the line manager on process improvements or emerging trends and issues.

What You Bring:

- Experienced in case management and customer support, with a focus on handling objections.
- Background in luxury brand customer service is a plus.
- Strong communication skills across multiple channels, and the ability to provide end-to-end support.
- Passion for the automotive industry
- Problem-solving abilities, and excellent organizational skills.
- Full working rights and the ability to meet role requirements.

What You'll Get:

- Competitive Salary
- Monday to Friday role- No weekend work
- Hybrid/Flexible Working Arrangements
- Walking distance to Mascot train station
- Free on-site gym
- Free on-site parking
- Tuition Reimbursement

Join us and embark on a fulfilling journey where every challenge is an opportunity to shine. Apply now and become part of our vibrant team!