About the role
As the voice of a global automotive brand, you'll support customers with service queries, vehicle questions and general enquiries. This role demands empathy, strength under pressure, and the ability to stay calm and professional when dealing with conflict, complaints, or negativity.

Benefits

• Monday to Friday, 8am6pm no weekend work
• Free parking, on-site café, subsidised gym
• Quarterly bonuses + performance incentives
• Employee discounts on new and fleet vehicles
• Work-life balance with career growth opportunities

Duties

• Answer inbound calls as the first point of contact
• Resolve customer issues with empathy and resilience
• Handle complaints and conflict in a calm, professional manner
• Provide accurate product and service information
• Escalate complex issues appropriately

Skills & experience

• Strong communication and listening skills
• Resilient, confident, and able to handle negativity professionally
• Customer-focused with proven complaint resolution experience
• Organised, punctual, and detail-oriented
• Contact centre, retail, or hospitality background highly regarded

About the company
For nearly 20 years, our client has partnered with iconic brands to deliver world-class customer service through an innovative in-sourcing model. With a focus on creating seamless, high-quality customer experiences, they've built a reputation as a leader in their field.

How to apply
Click APPLY NOW to secure your place starting 24th September!